When the machine goes down,the store stops selling.
Certified service for frozen beverage, fountain, refrigeration and brewing equipment. We answer the phone, we carry the parts, and we fix it on the first visit — so your crew gets back to running the store instead of apologizing to customers.
- Factory certified
- Bunn · FBD
- Refrigerant handling
- EPA 608
- Service radius
- 60 miles
- Emergency response
- Same day
What does a dead machine actually cost you?
The repair invoice is the small number. The real cost is the margin that walked out the door while the machine sat with a sign taped to it. Put your own numbers in.
NACS industry data puts average convenience store frozen dispensed beverage margin near the low end of this range. High-volume stores in summer run several times higher. Use your own POS number for an accurate figure.
Gross profit that did not happen while the equipment was down.
One thing this calculator deliberately leaves out. Dispensed beverages are the number one reason customers walk into a convenience store for foodservice — they are the trip driver, not an add-on. When the frozen machine is down you don't only lose the drink. You lose the trip, and the snack, the food and the fuel that came with it. The real number is higher than the one above.
Eight things you can check before you hire us
Anyone can claim to be reliable. These are the specific, verifiable things that separate a beverage equipment specialist from a general appliance company with a van.
A person, not a queue
You get a human on the phone and a real time window on the first call — not a voicemail box and a promise to circle back.
The parts are on the truck
We stock the wear items for the equipment we service. A second trip for a five-dollar O-ring is a failure, not a line item.
Certified on both sides
Bunn certified for brewing. FBD certified for frozen. EPA 608 for every refrigerant job. Most competitors hold one of the three.
Documentation an auditor accepts
Timestamps, photos, readings and parts used, tracked per asset. When a brand audit asks what was done and when, you already have it.
Calibrated, not just running
Brix ratio, carbonation and temperature verified on every visit. An out-of-spec machine quietly burns your beverage margin while appearing to work fine.
Built around your peak
Frozen fails hardest in July, brewers in January. We stock for your season and work off-hours so the store keeps selling.
Local, and staying local
Based in Fort Mill. We serve a tight radius on purpose — density is what lets us get there fast instead of routing a tech in from two states away.
One vendor for the whole line
Frozen, fountain, refrigeration, brewers, filtration. One number, one invoice, one service history — instead of four vendors blaming each other.
Two certifications, two sides of the counter
Frozen and refrigerated equipment needs an EPA-certified refrigeration tech. Brewing equipment needs factory training. We hold both, which means one vendor for the whole beverage program.
Frozen & refrigerated
FBD certified on frozen carbonated and frozen uncarbonated dispensers. EPA 608 certified for all refrigerant work, with proper recovery and documentation on every job.
- Frozen carbonated beverage dispensers
- Fountain and post-mix systems
- Diagnostic leak detection and repair
- Compressor replacement
- Certified refrigerant recovery
- Condenser and coil cleaning
- Seal and gasket replacement
- Brix and carbonation calibration
Brewing & dispensing
Bunn certified service on commercial brewing equipment — including the descaling and water treatment work that prevents most brewer failures in the first place.
- Commercial coffee brewers
- Airpot, satellite and thermal systems
- Descaling and hot-tank service
- Water filtration and treatment
- Thermostat and element replacement
- New equipment setup and installation
- Relocation and de-installation
- Water line and plumbing connections
You have four options. Here's the honest version.
Every one of these is the right answer for someone. We'd rather tell you where we aren't the best fit than win an account we can't serve well.
| Palmetto | General appliance repair | Independent tech | National service network | |
|---|---|---|---|---|
| Beverage certification | Bunn, FBD and EPA 608 | Usually general HVAC or appliance only | Often strong, rarely documented | Varies by whoever they subcontract |
| Who shows up | The same technicians every time | Whoever is free that day | One person, when they're available | A local subcontractor you didn't choose |
| Parts on hand | Wear parts stocked for the equipment we service | Ordered after diagnosis | Depends on the day | Ordered through a central process |
| Documentation | Per-asset history with photos and readings | An invoice | Often a handwritten ticket | Strong — through their portal |
| Coverage | Charlotte metro and the surrounding Carolinas | Local | Local | National — their real advantage |
| When we're not your best fit | You need coverage outside our radius | You need beverage-specific expertise | You need cover when one person is sick or booked | You want the tech who knows your machines by serial |
If you operate outside the Carolinas, a national network is genuinely the better call. If you operate inside it, the question is whether you'd rather have a dispatcher or a technician who knows your equipment.
Most breakdowns are scheduled — you just haven't seen the calendar
Scale, worn seals, dirty condensers and neglected filters cause the large majority of beverage equipment failures, and every one of them is predictable. A maintenance agreement replaces the emergency call with a scheduled visit at a fraction of the cost.
Essential
- Scheduled preventative maintenance on each covered asset
- Condenser and coil cleaning
- Seal, gasket and O-ring inspection
- Temperature, brix and carbonation verification
- Written service report per visit
- Locked hourly rate on any repair work
Priority
- Everything in Essential
- [X]-hour guaranteed response window during business hours
- After-hours and weekend coverage at contract rate
- Front-of-queue dispatch ahead of non-contract calls
- Water filtration program with scheduled changes
- Per-asset service history you can pull any time
Managed
- Everything in Priority
- Full asset register across all locations — make, model, serial, age
- Quarterly summary reporting by site and by asset
- EPA refrigerant handling records maintained on your behalf
- Replace-or-repair recommendations with cost basis
- Single consolidated monthly invoice
Everything here is verifiable
We publish only numbers we can prove from our own service records. If you want to see the underlying data during vendor onboarding, ask and we'll show you.
Longevity is the cheapest proxy for competence a buyer has. Even a modest number beats no number at all.
The metric facilities managers actually track. Count any job closed without a return trip for parts.
Publish only after measuring it for 90 days — and publish the honest number, not the best one.
Proves you run scheduled programs rather than only emergencies. Signals a real operation.
Answers the coverage question before a multi-location buyer has to ask it.
The most persuasive number on this page. Customers who stay are proof no testimonial can fake.
Ask the people who call us in July
[Real customer quote. Push for one specific detail — a time, a machine, a date. "They had our FCB running before the lunch rush" beats "great service" by a mile.]
[Name, title, company]
[Second real quote. Prioritize a multi-unit operator if you have one.]
[Name, title, company]
[Third quote — or swap this column for a "Recent work" list: equipment type, city, fault, resolution time. No customer name required.]
[Source]
Tell us what's down
If equipment is out of service right now, call. The form is for quotes, maintenance programs and installations.
- Dispatch
- 803-555-0100Equipment down? Call, don't email.
- service@
palmettobev.com Quotes, programs, installations - Based in
- Fort Mill, SCServing the Charlotte metro, York & Lancaster counties, and the surrounding Carolinas
- Hours
- [Mon–Fri 7–6][After-hours emergency coverage available to contract customers]